Refund Policy
Last updated: May 24, 2026
We want you happy with the purchase, full stop. If MyMiniCase isn't working for you within the first 14 days, ask for a refund — we'll do it without making you justify the request.
Quick table
| Plan | Refund window | What happens |
|---|---|---|
| Pro Lifetime | 14 days from purchase | Full refund. License revoked. |
| Pro Monthly | 14 days from the most recent charge | Refund of the latest month. Subscription cancelled. Pro access ends immediately. |
| Pro Annual | 14 days from the most recent charge | Refund of the latest year. Subscription cancelled. Pro access ends immediately. |
| Trial | — | Free. Nothing to refund. |
How to request a refund
Two ways, both work:
- Customer portal — open the app at myminicase.com/case3d.html, click your tier chip in the top-right, then "Manage subscription". You'll land in Polar's portal where you can cancel and request a refund.
- Email — write to contato@beadev.ai with your license key (`mmc_...`) or the email you used to buy. We'll initiate the refund on the Polar side and confirm by email.
How long the refund takes
Once we issue the refund on Polar's side, the money typically lands back on your card in 5–10 business days depending on your bank and country. Polar's confirmation email is the canonical receipt — keep it.
Beyond 14 days
- Pro Monthly — cancel any time in the customer portal. No refund on past charges. You keep Pro access until the end of the period you paid for, then drop back to free-tier limitations (no further generations beyond the 3 trial credits).
- Pro Annual — same as Monthly. Cancel any time, no prorated refund of remaining months.
- Pro Lifetime — no refunds after 14 days. The whole point of Lifetime is one-shot ownership, so we don't unwind it later.
Refund denials
The only cases where we'll refuse a refund:
- Trial abuse — if it's clear from the license history that the email was used to circumvent the 3-trial limit (multiple aliases, automated signups), we void the purchase without refund.
- Chargeback fraud — disputing a legitimate charge with your bank instead of asking us first gets the license permanently revoked and you on Polar's deny-list. Talk to us first; we don't dig in our heels.
Statutory rights
The policy above is what we offer beyond the legal floor. If your country gives you stronger consumer-protection rights (Brazilian CDC's 7-day right of withdrawal, EU's 14-day right under the Consumer Rights Directive, etc.), those rights apply regardless of what's written here.
Stuck on the refund? Email contato@beadev.ai — humans, not bots, will answer within 1 business day.